Terms & Conditions

Last Updated: 22 August 2026

Welcome to OhMyVisa.com (“Website”), owned and operated by SIMAR HOLIDAYS INDIA PRIVATE LIMITED (“Company”, “OhMyVisa”, “we”, “us”, or “our”).

Legal Name: SIMAR HOLIDAYS INDIA PRIVATE LIMITED
GSTIN: 06ABICS0206Q1Z5
Registered/Principal Place of Business: Ground Floor, E-152, Sushant Shopping Arcade, Sushant Lok Phase 1, Gurugram, Haryana – 122009, India
Website: https://ohmyvisa.com/

By accessing the Website, submitting an application, booking a service, uploading documents, or making a payment, you agree to these Terms & Conditions.

1. Acceptance of Terms

By accessing or using OhMyVisa.com or purchasing any service through the Website, you acknowledge that you have read, understood and agreed to these Terms & Conditions, along with our Privacy Policy, Refund & Cancellation Policy and any service-specific terms displayed at the time of booking.

If you do not agree with these terms, you should not proceed with a booking or payment.

2. Services Offered

OhMyVisa.com provides travel-related assistance and booking services, which may include:

• Visa application assistance and processing support

• Visa documentation guidance

• Appointment and application assistance

• Travel insurance booking/facilitation

• Document verification and application support

• Other related travel services displayed on the Website

The exact scope, inclusions, fees and estimated processing time for a service will be displayed or communicated at the time of booking.

3. Visa Assistance Services

OhMyVisa provides assistance in preparing, reviewing and processing visa applications based on information and documents supplied by the applicant.

OhMyVisa is not an Embassy, Consulate, High Commission, Visa Application Centre or Government Authority.

The final decision regarding:

• Grant or refusal of a visa

• Visa validity

• Duration of stay

• Number of entries

• Processing time

• Requirement for additional documents

• Interview or biometric requirements

is made solely by the relevant Embassy, Consulate, Immigration Department, Government Authority or their authorized service provider.

Payment to OhMyVisa does not guarantee approval or issuance of a visa.

4. Applicant Responsibilities

The applicant is responsible for providing complete, accurate, genuine and up-to-date information and documents.

The applicant must ensure that:

• Passport and personal information provided is correct.

• Documents submitted are authentic and legally valid.

• Travel dates and application information are accurate.

• Any additional documents requested by the Embassy, insurer or service provider are submitted within the required time.

OhMyVisa shall not be responsible for visa rejection, delay, cancellation or other loss resulting from incorrect, incomplete, false, fraudulent or delayed information provided by the applicant.

Submission of fraudulent or forged documents may result in immediate cancellation of the service without refund and may also be reported to the appropriate authorities where legally required.

5. Visa Fees and Other Charges

The amount payable for a visa-related service may include one or more of the following:

• Embassy/Consulate/Government visa fee

• Visa Application Centre or service provider fee

• Appointment or processing charges

• OhMyVisa service/assistance charges

• Courier or document handling charges

• Applicable taxes

• Other third-party charges

Government, Embassy, Visa Centre and third-party fees may change without prior notice.

Where such charges change before submission or completion of the application, the applicant may be required to pay the difference.

6. Visa Processing Time

Any visa processing time displayed or communicated by OhMyVisa is an estimate only and not a guarantee.

Processing times may be affected by:

• Embassy or Consulate workload

• Government holidays

• Additional documentation requirements

• Background verification

• Security checks

• Applicant interviews

• Technical issues

• Changes in immigration rules

• Events beyond our reasonable control

OhMyVisa shall not be responsible for losses arising solely due to processing delays by an Embassy, Government Authority or other third-party service provider.

Applicants are advised not to make non-refundable travel arrangements solely on the assumption that their visa will be approved within an estimated timeframe.

7. Travel Insurance

Travel insurance products made available through OhMyVisa may be issued, underwritten or serviced by third-party insurance companies and/or offered through authorized insurance distribution partners, as applicable.

SIMAR HOLIDAYS INDIA PRIVATE LIMITED / OhMyVisa is not the insurance underwriter unless expressly disclosed otherwise.

The insurance policy, including:

• Coverage

• Sum insured

• Premium

• Eligibility

• Exclusions

• Deductibles

• Cancellation

• Claims

• Refunds

• Free-look provisions, where applicable

• Policy terms and conditions

will be governed by the terms issued by the respective insurer.

Customers must carefully review the insurance policy wording and benefit details before purchasing.

Approval or settlement of an insurance claim is solely subject to the insurer's terms, conditions and claim assessment process.

OhMyVisa does not guarantee approval or payment of any insurance claim.

8. Insurance Information Provided by Customer

The customer is responsible for providing accurate details when purchasing insurance, including:

• Name

• Date of birth

• Passport information

• Travel destination

• Travel dates

• Medical or other declarations where required

• Other information requested by the insurer

Incorrect or incomplete information may result in cancellation of the policy, rejection of claims or other consequences under the insurer's policy terms.

9. Online Payments

Payments on OhMyVisa.com may be processed through authorized third-party payment gateways, banks, card networks, UPI providers or other payment service providers.

Depending on availability, customers may be able to pay using:

• Credit cards

• Debit cards

• UPI

• Net banking

• Wallets

• Other supported payment methods

By proceeding with payment, the customer authorizes the payment service provider to process the applicable transaction amount.

OhMyVisa is not responsible for payment failures, banking errors, temporary payment gateway downtime or transaction declines caused by banks, card networks, UPI providers or payment gateway systems.

10. Pricing and Taxes

All prices displayed on the Website are in Indian Rupees (INR) unless specifically stated otherwise.

Applicable GST and other statutory taxes or levies may be charged in accordance with Indian law.

Prices may include or exclude Embassy, Government, insurance or third-party charges depending on the specific service. The applicable amount and available breakup will be communicated or displayed before or during the booking process wherever applicable.

11. Successful Payment but Booking Not Confirmed

In certain situations, payment may be successfully debited from the customer's account while the booking or application is not immediately confirmed due to a technical or third-party issue.

In such cases, OhMyVisa will verify the transaction and either:

• Confirm/process the applicable service; or

• Initiate a refund where the service cannot be provided and a refund is applicable.

Banking and payment gateway settlement timelines may apply after a refund has been initiated.

12. Duplicate Payments

If a customer is accidentally charged more than once for the same transaction, the customer should contact OhMyVisa with the relevant payment details.

After successful verification, any confirmed duplicate payment will be refunded to the original payment method, subject to applicable payment gateway and banking timelines.

13. Cancellation and Refunds

Cancellation and refund eligibility depends on the service booked and the stage at which the cancellation request is received.

Visa-related Government, Embassy, Consulate, Visa Application Centre, appointment, biometric and other third-party fees may be non-refundable once paid or submitted to the respective authority.

OhMyVisa service charges may also become non-refundable once processing, document review, appointment booking, submission or other agreed work has commenced.

For travel insurance, cancellation and refund requests shall be governed by the applicable insurer's policy terms and regulatory requirements.

Any refund approved by OhMyVisa will normally be processed to the original payment method used for the transaction.

Detailed cancellation and refund conditions are provided in our separate Refund & Cancellation Policy, which forms part of these Terms.

14. Visa Rejection

Visa rejection by an Embassy, Consulate or Government Authority does not automatically entitle the applicant to a refund.

Embassy/Government fees and service charges for work already performed are generally non-refundable unless specifically stated otherwise.

Any applicable refund will be determined according to the Refund & Cancellation Policy and the rules of the relevant third-party authority.

15. Chargebacks and Payment Disputes

Customers should contact OhMyVisa first if they believe a transaction has been processed incorrectly.

Submitting an unauthorized or fraudulent chargeback for a valid service already requested, processed or delivered may result in suspension of the customer's account or services and recovery of amounts legally due.

This clause does not restrict a customer's lawful right to raise a genuine payment dispute with their bank or payment service provider.

16. Third-Party Service Providers

OhMyVisa may rely on third parties such as:

• Embassies and Consulates

• Government Authorities

• Visa Application Centres

• Immigration departments

• Insurance companies

• Insurance distribution/service partners

• Payment gateways

• Banks

• Courier companies

• Technology providers

Such third parties operate according to their own terms, policies, processing times and regulatory requirements.

OhMyVisa shall not be responsible for changes, interruptions or decisions made independently by such third parties where they are beyond our reasonable control.

17. Documents and Personal Information

Customers may be required to provide sensitive travel and identification documents, including passport copies, photographs and supporting documents.

Such information will be handled in accordance with our Privacy Policy and applicable law.

Customers authorize OhMyVisa to use and, where necessary, share required information with relevant Embassies, Consulates, Government Authorities, visa processing centres, insurance providers and authorized service providers solely for providing the requested services and fulfilling legal or regulatory obligations.

18. Communication Consent

By submitting an application or booking through OhMyVisa, the customer agrees that we may contact them regarding their application, booking, payment, documents or service updates through available communication channels such as:

• Email

• Telephone

• SMS

• WhatsApp

• Website/account notifications

Marketing communications, where applicable, will be handled in accordance with applicable law and customer preferences.

19. Intellectual Property

All Website content, branding, designs, graphics, software, text, logos and other intellectual property owned by OhMyVisa or SIMAR HOLIDAYS INDIA PRIVATE LIMITED may not be copied, reproduced, modified or commercially used without prior written permission.

Third-party trademarks remain the property of their respective owners.

20. Limitation of Liability

To the maximum extent permitted by applicable law, OhMyVisa and SIMAR HOLIDAYS INDIA PRIVATE LIMITED shall not be liable for indirect, incidental, special or consequential losses resulting from:

• Visa rejection

• Visa processing delays

• Embassy or Government decisions

• Incorrect information supplied by the customer

• Third-party service failures

• Missed flights or travel arrangements resulting from visa delays

• Insurance claim rejection by an insurer

• Events beyond our reasonable control

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited under applicable law.

21. Force Majeure

OhMyVisa shall not be liable for delay or inability to provide services caused by events beyond its reasonable control, including:

• Natural disasters

• War or civil unrest

• Government restrictions

• Embassy closures

• Strikes

• Epidemics or pandemics

• Internet or telecommunications failures

• Payment network outages

• Changes in immigration laws

• Other similar events beyond reasonable control

22. Suspension or Refusal of Service

OhMyVisa reserves the right to suspend, cancel or refuse an application or service where:

• Fraud or suspected fraud is identified.

• Forged or misleading documents are submitted.

• Required payments are not completed.

• The Website or services are misused.

• Applicable laws or these Terms are violated.

• Processing the request may expose the Company to legal or regulatory risk.

Any refund in such circumstances will be subject to these Terms and the applicable Refund & Cancellation Policy.

23. Privacy

Use of personal information collected through the Website is governed by the OhMyVisa Privacy Policy.

Customers are encouraged to review the Privacy Policy before submitting personal information, passport details, travel documents or payment-related information.

24. Changes to Terms

SIMAR HOLIDAYS INDIA PRIVATE LIMITED may modify these Terms & Conditions from time to time to reflect changes in services, legal requirements, regulatory requirements or operational practices.

The updated version will be published on OhMyVisa.com with the applicable effective or revision date.

Changes will apply prospectively except where applicable law requires otherwise.

25. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and any mandatory jurisdiction requirements, disputes arising in connection with these Terms or services provided by OhMyVisa shall be subject to the jurisdiction of the competent courts at Gurugram, Haryana, India.

26. Company Details

SIMAR HOLIDAYS INDIA PRIVATE LIMITED
Ground Floor, E-152,
Sushant Shopping Arcade,
Sushant Lok Phase 1,
Gurugram, Haryana – 122009, India

GSTIN: 06ABICS0206Q1Z5
Website: https://ohmyvisa.com/