Privacy Policy
Privacy Policy
Last Updated: 22 August 2026
OhMyVisa.com is owned and operated by SIMAR HOLIDAYS INDIA PRIVATE LIMITED (“Company”, “OhMyVisa”, “we”, “us”, or “our”).
We respect your privacy and are committed to protecting the personal information and documents you provide while using our website and services.
This Privacy Policy explains how we collect, use, process, store, disclose and protect your information when you visit https://ohmyvisa.com/, submit a visa application, purchase travel insurance, make a payment, contact our support team, or otherwise use our services.
Company Details
Legal Name: SIMAR HOLIDAYS INDIA PRIVATE LIMITED
GSTIN: 06ABICS0206Q1Z5
Registered/Principal Place of Business: Ground Floor, E-152, Sushant Shopping Arcade, Sushant Lok Phase 1, Gurugram, Haryana – 122009, India
Website: https://ohmyvisa.com/
By using our Website or submitting your personal information, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on the service requested, we may collect the following categories of information.
A. Personal Information
We may collect:
Full name
Email address
Mobile/telephone number
Residential address
Date of birth
Gender, where required for the service
Nationality
Country of residence
Marital status, where required
Occupation or employment information, where required
B. Passport and Identification Information
For visa and travel-related services, we may collect:
Passport number
Passport issue and expiry dates
Passport issuing country
Passport copies
Photographs
National identity documents, where required
Previous visa information
Immigration and travel history
Other identification documents required by the relevant Embassy, Consulate, Visa Application Centre or Government Authority
C. Visa Application Information
We may collect information required to assist with your visa application, including:
Intended travel destination
Travel dates
Purpose of travel
Accommodation information
Flight or travel itinerary
Sponsor or host information
Employment or business information
Financial supporting documents
Bank statements, where required
Invitation letters
Educational documents
Family information
Previous travel and visa details
Supporting documents required by the relevant authority
The type of information required may differ depending on the country, visa category and applicable immigration requirements.
2. Travel Insurance Information
When you purchase or request travel insurance through OhMyVisa, we may collect information required by the relevant insurance provider or authorized insurance partner, including:
Name
Date of birth
Passport information
Contact information
Travel destination
Travel dates
Trip duration
Nominee or beneficiary information, where applicable
Medical or health-related declarations where specifically required by the insurer
Other information necessary to issue or service the insurance policy
Insurance-related information may be shared with the relevant insurer or authorized insurance service/distribution partner for policy issuance, servicing, cancellation or claims-related purposes.
The respective insurance provider may process your information according to its own privacy policy and applicable regulatory requirements.
3. Payment and Transaction Information
When you make a payment through OhMyVisa.com, we may collect or receive information such as:
Transaction amount
Transaction or payment reference number
Payment status
Invoice information
Billing information
Refund information
Payment method type
Date and time of transaction
Payments may be processed by third-party payment gateways, banks, UPI providers, card networks or other authorized payment service providers.
We generally do not directly store complete credit/debit card numbers, CVV details, UPI PINs, internet banking passwords or other confidential authentication credentials processed directly by the payment service provider.
Your payment information may be processed according to the privacy and security policies of the applicable payment gateway, bank or payment service provider.
4. Technical and Website Information
When you use our Website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Approximate location based on IP address
Website pages visited
Date and time of access
Referral source
Website activity
Session information
Cookies and similar technologies
Error and security logs
This information may be used for Website functionality, security, analytics, fraud prevention and service improvement.
5. How We Use Your Information
We may use personal information for the following purposes:
To process and manage visa assistance requests
To review documents submitted for visa applications
To assist with visa application preparation and submission
To communicate with Embassies, Consulates, Visa Application Centres and authorized service providers where required
To arrange or facilitate travel insurance
To issue or facilitate insurance policy documentation through the applicable provider
To process payments and refunds
To generate invoices and transaction records
To verify customer identity
To provide customer support
To communicate application or booking updates
To request missing or additional documents
To prevent fraud and misuse of our services
To maintain Website security
To improve our Website and services
To comply with legal, taxation, accounting and regulatory obligations
To establish, exercise or defend legal claims
For other purposes specifically communicated to you and permitted under applicable law
We aim to collect and process only such information as is reasonably necessary for the relevant purpose.
6. Consent
Where consent is required under applicable law, we will process your personal information based on the consent provided by you.
By voluntarily submitting personal information and documents for a visa application, insurance booking or other requested service, you authorize OhMyVisa to process such information for providing the requested service.
Where required, you may withdraw your consent by contacting us.
Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.
Please note that withdrawing consent may prevent us from continuing a visa application, insurance booking or other service where the relevant personal information is necessary to complete that service.
7. Sharing of Information
We do not sell or rent your personal information to third parties for their independent commercial use.
We may share necessary information with authorized third parties where required to provide the requested service, including:
Embassies
Consulates
High Commissions
Immigration Authorities
Government Departments
Visa Application Centres
Authorized visa processing partners
Insurance companies
Authorized insurance intermediaries or service providers
Payment gateways
Banks and financial institutions
UPI and payment service providers
Courier and logistics companies
Cloud hosting and technology providers
Customer communication service providers
Professional advisers, auditors or legal advisers
Government, regulatory or law-enforcement authorities where legally required
Only information reasonably required for the relevant purpose should be shared.
8. International Transfer of Information
Visa applications may require personal information and documents to be transmitted to Embassies, Consulates, Immigration Authorities, Visa Application Centres or other service providers located outside India.
By requesting visa services that require such processing, you understand that your information may be transferred to or processed in the relevant destination country or other jurisdictions as necessary for the requested service.
Such transfers will be handled subject to applicable Indian law and any restrictions or requirements imposed by competent authorities.
9. Third-Party Services
OhMyVisa may use third-party services including:
Visa processing platforms
Embassy and Government portals
Insurance providers
Insurance technology platforms
Payment gateways
SMS providers
Email providers
WhatsApp or messaging services
Analytics services
Cloud hosting providers
Courier services
These third parties may process personal information according to their own privacy policies and legal obligations.
Where a third party independently determines how your information is processed, its own privacy policy will apply to that processing.
10. Data Security
We take reasonable technical, administrative and organizational measures designed to protect personal information against:
Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction
Fraudulent access
Security breaches
Measures may include, as appropriate:
Access controls
Password protection
Secure hosting infrastructure
Encrypted communications
Restricted employee access
Security monitoring
Backups
Internal data-handling controls
However, no internet transmission, electronic storage or information system can be guaranteed to be completely secure.
11. Protection of Passport and Visa Documents
Passport copies, identity documents and visa-supporting documents may contain important personal information.
Access to such information will be limited to personnel and authorized service providers who require access for legitimate operational purposes.
We recommend that customers submit documents only through officially approved OhMyVisa communication channels and avoid sending documents to unknown or unauthorized persons.
12. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide the requested service
Complete visa or insurance processing
Resolve customer queries
Maintain transaction and accounting records
Comply with tax and regulatory requirements
Address disputes or legal claims
Prevent fraud
Comply with other applicable legal obligations
Passport copies, application documents and other service-related documents may be deleted, anonymized or securely archived when they are no longer reasonably required, subject to legal, regulatory and operational requirements.
Payment, invoice, taxation and accounting records may be retained for the period required under applicable law.
13. Children's Personal Information
Visa and insurance applications may sometimes involve applicants who are below the legally applicable age for providing independent consent.
Where information relating to a child is submitted, the parent, lawful guardian or other person legally authorized to act on behalf of the child must provide the information and any consent required under applicable law.
We may request information necessary to verify the authority of the parent or guardian where required.
14. Cookies and Similar Technologies
OhMyVisa.com may use cookies and similar technologies to:
Keep the Website functioning correctly
Remember user preferences
Maintain sessions
Improve security
Understand Website usage
Analyze Website performance
Detect technical problems
Improve user experience
Some cookies may be provided by third-party technology or analytics providers.
Users may manage cookies through their browser settings. Disabling certain cookies may affect Website functionality.
15. Communication
When you submit an application, enquiry or booking, we may communicate with you through:
Email
Telephone calls
SMS
WhatsApp
Website notifications
Other contact methods provided by you
Service-related communications may include:
Application updates
Document requests
Payment confirmations
Appointment information
Visa status information
Insurance policy information
Booking information
Customer-support responses
Where required by law, promotional or marketing communications will be sent based on appropriate consent or other lawful grounds.
16. Your Privacy Rights
Subject to applicable law and any permitted exceptions, you may have the right to:
Request information about personal data being processed
Request access to your personal information
Request correction of inaccurate or incomplete information
Request updating of personal information
Request deletion or erasure where legally permissible
Withdraw consent where processing is based on consent
Raise a grievance regarding the processing of your information
Exercise any other rights available under applicable data-protection law
Certain information may need to be retained despite a deletion request where retention is necessary for legal, regulatory, taxation, fraud-prevention, contractual or dispute-resolution purposes.
17. Correction and Deletion Requests
If you believe personal information held by us is inaccurate, incomplete or no longer required, you may contact us and request correction or deletion.
Before processing such requests, we may take reasonable steps to verify the identity of the person making the request.
We may decline or limit a request where retention or processing is required or permitted under applicable law.
18. Withdrawal of Consent
Where our processing is based on your consent, you may request withdrawal of that consent.
If information is essential for processing a pending visa application, insurance policy or another requested service, withdrawal may result in the inability to continue that service.
Information already provided to an Embassy, Consulate, Government Authority, insurer, payment provider or another independent third party may remain subject to that entity's own legal and regulatory retention requirements.
19. Data Breach and Security Incidents
If we become aware of a personal-data security incident, we will take reasonable steps to:
Investigate the incident
Contain or mitigate the impact
Protect affected systems and information
Take remedial action
Make notifications to affected individuals or appropriate authorities where required by applicable law
20. Legal Disclosure
We may disclose personal information where reasonably necessary to:
Comply with applicable law
Respond to a court order or lawful Government request
Comply with regulatory requirements
Prevent fraud or unlawful activity
Protect our legal rights
Protect the safety of customers or others
Investigate violations of our Terms & Conditions
Establish, exercise or defend legal claims
21. Links to External Websites
OhMyVisa.com may contain links to Government portals, Embassy websites, insurer websites, payment gateways or other external services.
We do not control the privacy practices of independent third-party websites.
Customers are encouraged to review the privacy policies of external websites before providing information to them.
22. Insurance Data
Information provided for travel insurance will be used and shared only to the extent reasonably necessary to facilitate insurance-related services and comply with applicable legal or regulatory requirements.
The relevant insurer is responsible for decisions relating to:
Policy issuance
Underwriting
Coverage
Claims
Policy cancellation
Refunds
Other insurance-policy matters
Insurance-related personal information may also be subject to the privacy, record-keeping and regulatory requirements applicable to the relevant insurer or authorized insurance intermediary.
23. Payment Security
Online payments may be processed through third-party payment gateways that apply their own security controls and payment-industry standards.
OhMyVisa does not request customers to disclose confidential credentials such as:
ATM PIN
UPI PIN
Internet banking password
One-time passwords except through the relevant secure authentication flow
Complete card security credentials through unauthorized channels
Customers should never share such credentials with any OhMyVisa employee, representative or third party claiming to act on our behalf.
24. Grievance and Privacy Requests
If you have questions, concerns, complaints or requests relating to your personal information or this Privacy Policy, you may contact us through the official contact details published on OhMyVisa.com or write to us at:
SIMAR HOLIDAYS INDIA PRIVATE LIMITED
Ground Floor, E-152,
Sushant Shopping Arcade,
Sushant Lok Phase 1,
Gurugram, Haryana – 122009, India
Website: https://ohmyvisa.com/
Privacy/Grievance Email: [INSERT OFFICIAL EMAIL ADDRESS]
We will make reasonable efforts to review and respond to privacy-related grievances in accordance with applicable law.
25. Data Submitted on Behalf of Another Person
If you provide personal information relating to another traveller, family member, employee or applicant, you confirm that you are authorized to provide that information and, where required, have obtained the necessary consent from that person.
You should make the person aware that their information may be processed in accordance with this Privacy Policy.
26. Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to:
Changes in our services
Changes in technology
Changes in business practices
Changes in legal or regulatory requirements
Changes in third-party services
The latest version will be published on OhMyVisa.com along with the updated revision date.
Where legally required, material changes may also be communicated through appropriate channels.
27. Governing Law
This Privacy Policy shall be governed by the applicable laws of India, including applicable data-protection and information-technology laws and regulations.
Subject to applicable consumer and statutory rights, matters relating to this Privacy Policy shall be subject to the jurisdiction of competent courts at Gurugram, Haryana, India.
28. Contact Information
SIMAR HOLIDAYS INDIA PRIVATE LIMITED
Ground Floor, E-152,
Sushant Shopping Arcade,
Sushant Lok Phase 1,
Gurugram, Haryana – 122009, India
GSTIN: 06ABICS0206Q1Z5
Website: https://ohmyvisa.com/
Privacy/Grievance Email: [INSERT OFFICIAL EMAIL ADDRESS]