Refund Policy
Refund & Cancellation Policy
Last Updated: 22 August 2026
This Refund & Cancellation Policy applies to services purchased through OhMyVisa.com, owned and operated by SIMAR HOLIDAYS INDIA PRIVATE LIMITED (“Company”, “OhMyVisa”, “we”, “us”, or “our”).
Legal Name: SIMAR HOLIDAYS INDIA PRIVATE LIMITED
GSTIN: 06ABICS0206Q1Z5
Registered/Principal Place of Business: Ground Floor, E-152, Sushant Shopping Arcade, Sushant Lok Phase 1, Gurugram, Haryana – 122009, India
Website: https://ohmyvisa.com/
By booking a service or making a payment through OhMyVisa.com, you acknowledge and agree to this Refund & Cancellation Policy.
1. General Refund Policy
Refund eligibility depends on:
The type of service booked
The stage of processing
Whether an application has already been submitted
Whether third-party charges have already been paid
Embassy, Government Authority, insurer or service-provider rules
The reason for cancellation
Not all payments are refundable.
Where a refund is applicable, only the refundable component of the amount paid will be considered.
2. Visa Application and Assistance Services
OhMyVisa provides visa assistance and related support services.
Once any of the following activities have commenced, the applicable service or processing charges may become non-refundable:
Document review
Application preparation
Visa form filling
Appointment booking
Document verification
Application submission
Embassy or Visa Application Centre processing
Other agreed visa assistance services
If a cancellation request is received before processing has started, the Company may review the request and determine whether a refund is applicable after deduction of any administrative, payment-gateway or already-incurred charges.
3. Embassy, Government and Third-Party Fees
Fees paid or payable to third parties may be non-refundable, including:
Embassy fees
Consulate fees
Government visa fees
Visa Application Centre charges
Biometric charges
Appointment fees
Courier charges
Document handling charges
Verification charges
Third-party service-provider fees
Once such fees have been paid or committed to the respective authority or service provider, OhMyVisa cannot guarantee a refund.
Any refund of third-party charges will be subject to the refund rules of the relevant authority or provider.
4. Visa Rejection
Visa approval or rejection is decided solely by the relevant:
Embassy
Consulate
High Commission
Immigration Authority
Government Department
Authorized Visa Application Centre
A visa rejection does not automatically qualify for a refund.
OhMyVisa service charges for services already performed, and Government/Embassy/third-party fees already incurred, will generally remain non-refundable.
Where any specific visa service includes a separately advertised refund guarantee or refund eligibility, the specific written conditions of that offer will apply.
5. Visa Processing Delays
Estimated visa processing times are indicative only.
No refund will normally be provided solely because:
An Embassy takes longer than expected
Additional documents are requested
Security or background checks delay processing
Appointment availability is delayed
Government processing timelines change
A decision is not received before the customer's intended travel date
Customers are advised not to purchase non-refundable flight tickets, hotels or other travel arrangements solely based on estimated visa processing times.
6. Incorrect or Incomplete Information
No refund may be provided where a service cannot be completed or an application is delayed, rejected or cancelled due to:
Incorrect information provided by the applicant
Incomplete documents
Invalid or expired passport
False or misleading declarations
Forged documents
Failure to provide requested documents on time
Failure to attend an appointment, biometric session or interview
Failure to comply with Embassy or Government requirements
The applicant is responsible for ensuring that all information and documents submitted are accurate and genuine.
7. Travel Insurance Cancellation and Refunds
Travel insurance products facilitated through OhMyVisa may be issued by third-party insurance companies or authorized insurance partners.
Cancellation and refund eligibility for travel insurance will be governed by:
The applicable insurance policy terms
The insurer's cancellation rules
The insurer's refund conditions
Applicable regulatory requirements
Whether the policy period has commenced
Whether a claim has already been made
OhMyVisa does not independently determine insurance-policy refund eligibility where the decision is governed by the insurer.
Any applicable insurance refund may be subject to deductions, cancellation charges or other conditions imposed by the insurer.
8. Insurance Policy Issued Successfully
Once a travel insurance policy has been successfully issued, cancellation or refund will be processed only where permitted under the relevant insurer's terms.
A customer should carefully review the policy wording, coverage, dates, traveller details and cancellation conditions immediately after receiving the policy.
9. Customer-Initiated Cancellation
Customers may request cancellation by contacting OhMyVisa through the official support channels displayed on the Website.
A cancellation request should include:
Applicant/customer name
Registered email address or mobile number
Booking/application reference number
Payment transaction ID
Reason for cancellation
Submitting a cancellation request does not automatically guarantee a refund.
The refund amount, if any, will be determined after reviewing the stage of processing and any charges already incurred.
10. Cancellation Before Processing Starts
Where a customer requests cancellation before any service work, third-party booking, application submission or processing has commenced, OhMyVisa may approve a refund subject to applicable deductions.
Such deductions may include:
Payment gateway charges
Transaction charges
Administrative charges, where applicable
Any third-party fees already incurred
The customer will be informed of the applicable refundable amount where a refund is approved.
11. Cancellation After Processing Starts
Once processing has commenced, service charges corresponding to work already completed or initiated may be non-refundable.
Where an application has already been submitted to an Embassy, Government Authority, Visa Application Centre, insurer or other third party, cancellation may no longer be possible.
Any refundable amount will depend on the circumstances and applicable third-party policies.
12. Duplicate Payments
If a customer is charged more than once for the same booking or transaction due to a technical error, the customer should contact OhMyVisa with proof of the duplicate payment.
After successful verification, the confirmed duplicate amount will be refunded to the original payment method.
Payment gateway and banking processing timelines may apply.
13. Payment Debited but Booking Not Confirmed
If money is debited from the customer's account but the transaction or booking is not confirmed, OhMyVisa will verify the payment status.
Depending on the result, OhMyVisa will either:
Confirm and process the booking/service; or
Initiate a refund where the payment was received but the service could not be created or provided.
Customers should avoid making repeated payments until the status of the first transaction has been verified.
14. Failed Transactions
For transactions marked as failed where the amount has been debited, the amount may be automatically reversed by the customer's bank or payment service provider.
If the amount is received by OhMyVisa despite the transaction showing as failed, we will verify the transaction and arrange the appropriate resolution.
Banking and payment gateway timelines are outside OhMyVisa's direct control.
15. Refund Processing Method
Approved refunds will generally be processed to the same payment method or account from which the original payment was received, wherever technically and legally possible.
Refunds will not ordinarily be processed to an unrelated third-party account.
The customer may be required to provide additional information for verification where necessary.
16. Refund Processing Time
Once a refund is approved and initiated by OhMyVisa, it may take approximately 5 to 10 business days for the amount to reflect in the customer's account, depending on:
Bank
Card issuer
UPI provider
Payment gateway
Payment method
In some cases, the financial institution may require additional processing time.
OhMyVisa cannot control delays occurring after the refund has been successfully initiated through the relevant payment channel.
17. Service Not Provided by OhMyVisa
If OhMyVisa is unable to provide a paid service due solely to circumstances attributable to the Company and no corresponding service or third-party cost has been incurred, the customer may be eligible for an appropriate refund.
The amount will be determined after verification of the booking and payment records.
18. Refunds for Third-Party Services
Services provided by external parties are subject to their respective cancellation and refund policies.
These may include:
Embassies and Consulates
Government Authorities
Visa Application Centres
Insurance companies
Payment gateways
Banks
Courier companies
Documentation service providers
Other travel service providers
OhMyVisa cannot provide a refund for an amount that has already been paid to a third party and declared non-refundable by that provider.
19. Change in Travel Plans
A customer's change in personal travel plans does not automatically qualify for a refund.
Examples include:
Change of travel date
Change of destination
Cancellation of trip
Personal emergency
Change of employment
Change of itinerary
Failure to travel after visa issuance
Refund eligibility will depend on whether the relevant service can still be cancelled and whether charges have already been incurred.
20. No Refund for Completed Services
No refund will generally be provided for services that have already been fully delivered.
A service may be considered delivered where OhMyVisa has completed its agreed scope even if:
The visa is subsequently rejected
The customer decides not to travel
The customer changes travel plans
The customer no longer requires the service
21. Chargebacks and Payment Disputes
If a customer believes that a payment has been incorrectly charged, they are encouraged to contact OhMyVisa before initiating a payment dispute or chargeback so that the matter can be reviewed.
OhMyVisa reserves the right to provide transaction records, booking details, service records, customer communications and other relevant evidence to the bank, card network or payment gateway in response to a chargeback.
This does not restrict the customer's legal right to raise a genuine payment dispute.
22. Fraudulent Transactions
If a transaction is suspected to be unauthorized, fraudulent or made using stolen payment credentials, OhMyVisa may:
Suspend processing of the service
Request additional verification
Cancel the booking
Cooperate with the relevant bank, payment provider or authorities
Process any applicable refund in accordance with law and payment-provider procedures
23. Refund Request Procedure
To request a refund or cancellation, customers should contact OhMyVisa through the official contact details available on the Website.
The request should include sufficient information to identify the transaction.
OhMyVisa may request:
Booking or application ID
Transaction ID
Payment receipt
Registered mobile number
Registered email address
Applicant name
Supporting documents relevant to the request
Refund requests will be reviewed based on the applicable service terms and transaction status.
24. Exceptional Circumstances
Where a situation is not specifically covered by this Policy, OhMyVisa may review the matter individually in accordance with:
Applicable law
Nature of the service
Work already completed
Third-party costs already incurred
Customer circumstances
Contractual obligations
Any discretionary refund provided in one case does not create an automatic entitlement to a refund in another case.
25. Policy Updates
SIMAR HOLIDAYS INDIA PRIVATE LIMITED may update this Refund & Cancellation Policy from time to time due to changes in:
Services
Payment processes
Embassy requirements
Insurance-provider terms
Government regulations
Operational requirements
The latest version will be published on OhMyVisa.com with the updated revision date.
26. Governing Law and Jurisdiction
This Refund & Cancellation Policy shall be governed by the applicable laws of India.
Subject to applicable consumer-protection laws and mandatory jurisdiction requirements, disputes arising in connection with this Policy shall be subject to the jurisdiction of competent courts at Gurugram, Haryana, India.
27. Contact Details
SIMAR HOLIDAYS INDIA PRIVATE LIMITED
Ground Floor, E-152,
Sushant Shopping Arcade,
Sushant Lok Phase 1,
Gurugram, Haryana – 122009, India
GSTIN: 06ABICS0206Q1Z5
Website: https://ohmyvisa.com/
Support Email: [INSERT OFFICIAL SUPPORT EMAIL]
Support Phone: [INSERT OFFICIAL SUPPORT NUMBER]